Issues, checkouts, reservations, events and contacts all have a Comments section on their detail page, where everyone with web access can discuss the record. Comments work the same way everywhere.
The comment composer with formatting tools, attachments and mentions.
Type your comment in the text box and click Post comment (or press Ctrl+Enter). The toolbar under the text box lets you:
Insert link — paste a URL, optionally with your selected text as the link label
Add image — attach one or more pictures, shown as a gallery on the comment
Attach file — attach documents or other files
Emoji — pick from a set of common emoji
@ — mention a teammate (see below)
You can also format text as you type: **bold**, _italic_ and `code`, plus simple lists with - or 1.. Pasting an image from the clipboard attaches it automatically. Staged pictures and files appear as small chips under the text box until you post — click the × on a chip to remove it.
A comment must contain text — you can't post pictures or files alone.
Type @ followed by a name to mention a teammate (on issues, checkouts, reservations and contacts). Pick the person from the dropdown with the arrow keys and Enter, or click them. Mentioned users get a notification that links straight to the record.
Click Reply under a comment to answer it in a thread. Replies are kept together under the original comment — click Show replies to expand a thread. Replying to a reply keeps the conversation in the same thread and pre-fills a mention of the person you're answering. The author of the comment you reply to is notified.
You can edit or delete your own comments using the pencil and trash icons that appear in the comment header. Edited comments show an (edited) marker (hover it to see when). Deleted comments are replaced by a "Comment removed" placeholder so the thread still reads naturally. You can also remove individual attachments from your own comments.
Pictures on a comment show as thumbnails — click one to view it full-size in a lightbox. Files show as chips that open in a new tab.
When there is more than one comment thread, a sort button in the top right switches between Most recent (default) and Oldest first. Long discussions load ten threads at a time — click Load more comments for older ones.
Comments
Issues, checkouts, reservations, events and contacts all have a Comments section on their detail page, where everyone with web access can discuss the record. Comments work the same way everywhere.
Writing a comment
Type your comment in the text box and click Post comment (or press Ctrl+Enter). The toolbar under the text box lets you:
You can also format text as you type:
**bold**,_italic_and`code`, plus simple lists with-or1.. Pasting an image from the clipboard attaches it automatically. Staged pictures and files appear as small chips under the text box until you post — click the × on a chip to remove it.A comment must contain text — you can't post pictures or files alone.
Mentions
Type @ followed by a name to mention a teammate (on issues, checkouts, reservations and contacts). Pick the person from the dropdown with the arrow keys and Enter, or click them. Mentioned users get a notification that links straight to the record.
Replies
Click Reply under a comment to answer it in a thread. Replies are kept together under the original comment — click Show replies to expand a thread. Replying to a reply keeps the conversation in the same thread and pre-fills a mention of the person you're answering. The author of the comment you reply to is notified.
Likes
Click the thumbs-up under a comment to like it — click again to remove your like. Each person can like a comment once; the counter shows the total.
Editing and deleting
You can edit or delete your own comments using the pencil and trash icons that appear in the comment header. Edited comments show an (edited) marker (hover it to see when). Deleted comments are replaced by a "Comment removed" placeholder so the thread still reads naturally. You can also remove individual attachments from your own comments.
Pictures, files and sorting
Pictures on a comment show as thumbnails — click one to view it full-size in a lightbox. Files show as chips that open in a new tab.
When there is more than one comment thread, a sort button in the top right switches between Most recent (default) and Oldest first. Long discussions load ten threads at a time — click Load more comments for older ones.