Add users

Users in Itefy are managed by going to Settings in the main menu, then selecting Users.

Click Add user, then fill in the form with the user's email address, first name and last name (all required), and optionally a mobile phone number and a message to the user. Then click Add user.

What happens next depends on whether the person already is an Itefy user or not.

The person is already a (verified) Itefy user

If the person already is signed up and has access to Itefy with the email address you've entered, then the person will immediately be given access to your account. The person will receive an email notification (automatically sent from Itefy) saying the person has been added to your account. When logging into Itefy, the person is now able to select your Itefy account.

The person is not an Itefy user

If the person does not already have access to Itefy, an email will be sent to the person's email address. This email contains a link that the person has to click to verify the signup, and will automatically be signed into Itefy. The person will be asked to agree with the terms of service, set a personal password and some other information. Once this is done, the person will have access to your Itefy account, both through the web app and the mobile app.

What if the person is not receiving the email?

Emails sent from Itefy should be received within a maximum of 1-2 minutes. If not received, the most common reason is that it's handled as spam, either by the receiving email server or the person's email client.

To resolve, the new user should check the spam folder in the email client to see if the email is there. If not, please check with your mail server administrator to see if there are any emails from Itefy there.

You may try resending the verification email by clicking the refresh icon next to the user's Pending badge in the user list. This will automatically resend the verification link to the user (if e.g. the user accidentally deleted the previous email).

If none of the solutions work, please contact us so that we can verify the new users manually.